Shipping and exchange policy
Shipping and exchange policy
Thank you for choosing La Shoppineuse Boutique. We want to make sure that you are completely satisfied with your purchase, and we understand that returns and exchanges may sometimes be necessary. That is why we have developed the following return and exchange policy for your convenience:
Returns :
If you are not satisfied with your purchase, for whatever reason, you can return it within 30 days of receipt for a full refund. To make a return, please contact us. Please note that the item must be in its original packaging, unused and in the same condition as when you received it.
Some items, such as lip products, are considered final sales and cannot be returned or exchanged. In addition, returns of items that have benefited from a free promotional item must be returned with the free promotional item. In addition, returns of items that have benefited from one or more free promotional items must be returned with the free promotional item(s).
Exchanges :
In order to guarantee the satisfaction of its customers, La Shoppineuse Boutique carries out strict quality controls on all its products and will quickly respond to any questions about damaged items. Please note that in case of receipt of a damaged product, we ask you to contact us within 48 hours of receipt of the product.
If you wish to exchange an item for another shade or product, please contact us within 15 days of receiving the item. Our team will provide you with an exchange authorization number and instructions on how to exchange the item. Please note that the item must be in its original packaging and not have been used, and that we may require photographic proof of the defect or damage.
Shipping costs:
All shipping costs for returns and exchanges are the responsibility of the customer, except in the case of a defective or damaged item. We recommend using a tracking shipping method because we cannot be held responsible for packages lost or damaged during transport.
Free standard shipping in Canada for all orders of $79 and more
Free express delivery in Canada for all orders of $100 and more
*Please note that longer delivery times may occur due to the carrier, and although we do our best to ensure on-time delivery, we cannot be held responsible for delays beyond our control.
Refunds :
We are pleased to offer a full refund of the purchase price, with the exception of shipping costs, for any returned goods that comply with our return policy. Please note that the return costs are not refundable.
Refunds will be made to the original payment method used for the purchase within 7 to 10 working days of receiving the returned item. If you used a gift card or store credit for your purchase, a new gift card or store credit will be issued for the refund amount.
Thank you for choosing La Shoppineuse Boutique. We appreciate your trust and strive to provide you with the best customer experience.